Shipping Policy

Processing Time:

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Next-Day Shipping: 1 business day.

Shipping Charges:

  • Standard Shipping: $5.99 or free on orders over $50.
  • Expedited Shipping: $12.99.
  • Next-Day Shipping: $24.99.

International Shipping:

  • We offer international shipping to select countries.
  • Shipping times and rates vary by destination.
  • Additional customs fees or import duties may apply and are the responsibility of the customer.

Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email.
  • Use this number to track your package on our website or the carrier’s site.

Shipping Address:

  • Please ensure your shipping address is correct at the time of purchase.
  • We are not responsible for packages delivered to an incorrect address provided by the customer.

Return Policy

Returns & Refunds:

  • We offer a 30-day return policy from the date of delivery.
  • Items must be unused, in their original condition, and with all tags and packaging intact.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Perishable goods (food, flowers, etc.)
  • Personal care items (toothbrushes, razors, etc.)

Return Process:

  1. Contact our customer service team at in**@sh*********.com to initiate a return.
  2. You will receive a Return Authorization Number (RAN) and instructions on where to send your return.
  3. Pack the item securely and include the RAN in the package.
  4. Ship the item to the address provided using a trackable shipping method.

Return Shipping Costs:

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable.

Refunds:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:

  • If you need to exchange an item for a different size or color, please contact our customer service team to arrange the exchange.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at cu**************@sh*********.com with your order number and a description of the issue.
  • We will arrange for a replacement or refund.

At ShahTraderz Ecommerce, we strive to ensure your shopping experience is seamless and satisfactory. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.